
About three months ago, my wife Diane and I noticed that the Indianapolis hotel where we were staying had an elevator that required the use of a key card to access the floors with guest rooms.
Of course, a burglar could simply follow someone onto the elevator and get off on the same floor. Nevertheless, the key card gave a comforting sense of false security.
Then just a few weeks ago, we were at the downtown Marriott in New Orleans. They had recently changed their elevator system. Instead of the usual up and down buttons, there was a keypad, on which you entered your floor number. The keypad then indicated which of the seven elevator cars would take you to your floor.
Disconcertingly, there were no buttons to push inside the car, since it already knew where you were going. The system worked fine, was fairly fast and seemed to be an improvement over the usual elevator car roulette. Almost everyone commented about it.
It wasn’t all that great, however, for distractible people like me who punch in their number and then look away to check their e-mail and fail to notice what car they have been assigned. Our grandchildren wouldn’t like it either, because it cuts down on the number of buttons you get to push (or argue over pushing).
This system is called “The Schindler ID Traction Elevator” and they claim it can reduce average traveling time by up to 30 percent. There is even a You Tube video of the Marriott elevator. The Marriott video only has 77 views, compared to thousands of views of the video of the Schindler over at the New Orleans Sheraton. The Sheraton’s elevator computer must also serve hot hors d’œuvres and cocktails.
Vertical-movement devices have been around for a long time. They were mentioned in the writings of the Roman architect Vitruvius, who says that Archimedes built his first elevator in 236 B.C. Personally, I have always been attracted to elevators and escalators. As a child, I considered them sort of thrill rides. According to the National Elevator Industry Inc., there are about 700,000 elevators and 35,000 escalators in the United States, with more than 325 million daily riders.
People have always been suspicious of elevators. In New Albany, the Hedden House was one of the first private residences to have its own elevator. In Jeffersonville, the Howard family, of steamboat fame, had planned to add an elevator to their beautiful new mansion in the late 1800s. They changed their mind when a Howard relative was injured in an elevator accident in which someone was killed. In 1852, Elisha Otis patented the first safety elevator, which helps prevent the fall of the cab if the cable is accidentally severed.
Today, elevators are required to have a variety of redundancies and safety devices, including a heavy-duty shock absorber system at the bottom of the shaft if all else fails. According to the U.S. Bureau of Labor Statistics, there are about 27 elevator-related fatalities each year. The fatality rate for taking an automobile ride is about 4,400 times higher than the rate for an elevator ride.
The escalator is an even safer option. A 2008 study found an injury rate of only 7.8 per 100,000 for elders and most of these were falls. There were no reported deaths. A 2006 study of youngsters found an even smaller injury rate (2.6). Regardless, many people are still afraid to ride in elevators and escalators. Children often worry that the escalator might devour them, while adults may feel trapped or claustrophobic.
Last year, Kyrie O’Connor writing in the Houston Chronicle differentiated between people who are escalator “standers” and “walkers”. She believes that Houston is dominated by standers. She says these folks (like me) stand around “as if they were on a conveyor belt or carnival ride.”
This is opposed to people hailing from the northeast, who tend to be walkers. O’Connor observed that most walkers were men and dress in business attire, rather than casual clothing.
Blogger H. Sandman speculates that “standers” are unexcited, lazy or maybe out of shape. He also describes them as possibly aimless, resigned and lacking anywhere important to go. Walkers are characterized as being impatient, driven and restless. As a confirmed stander, I can’t understand why those walkers just don’t take the stairs if they are in such an all-fired hurry.
Vertical movement also has other psychological features. Larry Sanna at the University of North Carolina found that the direction people travel when moving vertically can actually influence their behavior. He noted that upwards movement is often used as a metaphor for virtue, such as in the phrases “moral high ground” and “uplifting.” Downward movement, on the other hand, has negative connotations, such as “decline” and “the lowest of the low.”
Elevator behavior also has certain norms. According to New Yorker magazine staff writer Nick Paumgarten, when strangers ride elevators they regulate their position within the enclosed space to maintain a maximum distance from each other. For example, if there are two people, they will stand in opposite corners. If there are three, they form a triangle. Four people stand in a square configuration and so on.
Lee Gray from the University of North Carolina at Charlotte says that elevators “are socially very interesting, but often very awkward places.” He says people’s elevator movements are as predetermined as a square dance.
All this relates to the notion of personal space. Harvard anthropologist Edward T. Hall argued that personal space is the equivalent of an animal’s territory and that when it is violated, people feel particularly uneasy. In studies of primates and other animals forced to be in proximity, at first they try to minimize contact, act unobtrusive, and display discomfort, but the tight quarters often lead to aggressive outbursts.
Besides safety concerns, lack of control is one of the main causes of elevator phobia or “lift anxiety.” Paumgarten says that the “door close” button does not actually work (as I always suspected) on most older elevators. He claims that the buttons were installed to serve as a placebo to give riders an illusion of control.
Rebekah Rousi from the University of Jyväskylä, Finland, studied elevators use in Australia and found that riders tended to talk mostly about the mechanical aspects of elevators and safety issues when interviewed. She says it was clear that users felt most safe when they perceive their own level of control as greatest.
Speaking of safety, Diane and I once visited the old building where I now work before it was renovated. It was on the weekend and we foolishly rode on a tiny ancient elevator, which must have been one of the first elevators installed in Jeffersonville. I don’t know what we were thinking, but we easily could have been trapped there for days.
The Elevator Escalator Safety Foundation provides the following safety tips for elevator riders: 1. Use the door-open button to hold the doors open for slower riders, rather than trying to push them open (even if most of the buttons are mainly decorative); 2. Keep items and clothing clear of the doors; 3. Remain in the elevator car in case of emergency. (Do not crawl on top of the elevator car.); 4. Take the stairs if a fire may be present; and we would add 5. Think twice about riding an elevator in an abandoned building that is literally older than the invention of the airplane.
From a column first published in the Southern Indiana News and Tribune

Tags: Elevator, escalator, hotels, lift, New Orleans, Psychology, Safety
Causal Comments
24 SepWhen people offer spontaneously, without thinking, their offhanded remarks possess a special kind of power. We frequently assume that extemporaneous comments are truthful, or at least that they honestly reflect the way the speaker feels. Unintentionally overheard comments can be especially influential, since we assume they were frank expressions, not tailored specifically for our ears, just ask Mitt Romney.
For example, our five-year old grandson prefers to wear button-up shirts instead of the polo variety. We believe that’s because of a remark that some sweet nursery or Sunday School teacher once made that resulted in him referring to button-up shirts as “Mr. Handsome Shirts”. After all, what male wouldn’t want to wear a “Mr. Handsome Shirt”.
Of course such statements are not always positive. At a parent-teacher conference my wife Diane once overheard her Kindergarten teacher tell her mother, “Don’t bother ever giving Diane dance lessons, because she has no rhythm at all.” This has stuck with her for all these years and made her feel inhibited and avoid dancing. Some people may say perhaps for the best.
In his book Uncommon Therapy famed hypnotherapist Milton Erickson describes how he once treated a young woman who was convinced that her perfectly normal feet were grossly oversized and ugly. This belief kept her from ever going outside the house. On pretense Erickson made a home visit ostensibly to see the young woman’s “sick” mother. He acted quite annoyed and grumpy and “accidentally on purpose” stepped on the young woman’s foot. As she recoiled in pain he said loudly, “If only you could grow those feet big enough for a man to see!”. His crabby and spontaneous statement had more credibility with the young woman, than all the reasoning in the world would have had, and ultimately did the trick as, she re-shuffled her thinking about her self-image.
Over the years Diane has prepared and given children’s sermons in various churches we’ve attended. She always says that the children’s sermon is an excellent way to communicate with the adults in the audience. Since the message is not intended specifically for them, their defenses are down. Also their critical judgment is often suspended, as they are distracted and charmed by the youngsters’ response to the message.
Such casual messages function similar to what are called indirect or embedded suggestions in hypnosis. An indirect suggestion is a type of instruction phrased as an offhand comment, used during hypnosis to encourage patients to follow a desired course of action without specifically telling them to do so. The power of indirect and embedded suggestions lies in their ability to by-pass normal conscious resistance and influence people on an unconscious level.
An embedded suggestion is another special kind of a hypnotic suggestion that is usually buried in some sort of mind-numbing context, like a boring conversation. The suggestion is typically repeated, but since it doesn’t stand out dramatically, it is usually not consciously perceived.
I once attempted to use a variant of these techniques with a young woman I was seeing for counseling. Outside my immediate family, she was probably the most argumentative person I had ever met. Even when I was repeating back exactly what she just told me, she would disagree. Most of all she was highly self-critical and I was trying to help her realize that she did possess some positive features. One day I was talking to her and the secretary called me out of my office, to handle an emergency. When I returned the chart containing my progress notes was in a slightly different position. It was hardly noticeable, but I realized that she had must been reading my notes. For the next session, I carefully prepared a fake progress note to put in a dummy chart that looked just like the real thing. This note contained all the positive messages that I wanted her to realize. If I had said these things to her, she would have just argued with me and rejected them. When she came in for her session, my secretary made a prearrange call to my office, and I excused myself, claiming that it was another emergency. After about 15 minutes I returned. The client seemed both pleased and frustrated. She obviously liked what she had read, but seemed bursting, wanting to argue the points. She was not able to, however, because she was loathe to admit she had been surreptitiously reading my notes.
Back in June, Ann Von Brock, a blogger with United Way in Asheville, North Carolina wrote a piece entitled, “Can One Passing Comment To a Child Really Make a Difference?” It was about the power of adult influences on a young people’s lives. She describes how her 7th grade biology teacher once wrote “has potential” as remark on her report card. Although Von Brock admits she was a an underachiever for much of her school career she says, “… somehow I hung onto the comment of that one teacher and always believed that I was a smart kid.” She concluded that seemingly casual comments can be “powerful”, “ motivating and inspiring”, but just as easily “crushing” depending upon the people, the setting, the tone, and the context.
I suppose there are two important lessons you can draw from the power of passing comments. First, if some casual comment is hurtful or discouraging, then reengage your critical thinking and challenge it. If parts still seem true, then use it as a motivator for positive change. Second use your own casual remarks constructively. You can never really know how much influence a word of encouragement or a positive comment can have in the long run. We are constantly confronted with opportunities that can change people’s lives with very little effort or cost to ourselves.
I respond to casual remarks as much as anyone. When I was in high school, the first day of varsity football practice, the coach looked at me and realized my brother had played for him a few years earlier. He said to the people standing around, “Stawar’s brother was an All Conference Guard, but Terry here isn’t good enough to carry his cleats”. I suppose that was meant to be inspirational but it ended up being more prophetic. Was it important to me or did it affect me? I would like to say no, but then I do remember it, 48 years later.
On the other hand many years ago I attended a two-day training workshop. It was in a resort area and everyone dressed very casually. On the first day I wore a tan jacket. On the second day I overheard people at nearby table talking about what people were wearing. One of them said, “You should have seen this tan jacket some guy was wearing yesterday. It was really cool.” I don’t think I had never heard a spontaneous positive comment about my apparel before. I believe I wore my “Mr. Handsome” tan jacket for at least the next decade.
Tags: Causal Comments, Causual comments, Humor, overheard conversations, Psychology, Romney